Terms of service

Decant Lab – Terms of Service

Last updated: 18/01/26

Welcome to Decant Lab. By accessing or using our website, you agree to be bound by the terms and conditions below. Please read them carefully before using our services.

These terms apply to all visitors, customers, and users of the site.

1. About Decant Lab

Decant Lab is an online store offering fragrance decants, partial bottles, and related products through our website hosted on Shopify.

By placing an order on our site, you confirm that you are legally able to enter into a binding contract under Indian law.

2. Use of the Website

You agree not to:

  • Use our website for any unlawful purpose

  • Attempt to hack, damage, or misuse the site

  • Upload or spread harmful software

  • Misrepresent your identity or payment information

We reserve the right to block or cancel access to any user who violates these rules.

3. Products & Availability

All products sold by Decant Lab are subject to availability. We may change or discontinue products at any time without notice.

We take every effort to display product details accurately, but we do not guarantee that all descriptions, images, or pricing are error-free.

4. Orders & Payments

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities per customer

  • Cancel orders suspected to be fraudulent or for resale

Payments are processed through secure third-party providers. Decant Lab does not store your card or UPI details.

5. Pricing & Changes

Prices may be updated at any time without prior notice.

If a pricing error occurs, we reserve the right to cancel the order and issue a refund.

6. Shipping, Returns & Refunds

All orders are subject to our Refund, Replacement & Cancellation Policy, which is available on our website and forms part of these Terms.

7. Third-Party Services

Our website may include services provided by third parties such as payment gateways, shipping partners, and analytics providers. We are not responsible for how these third parties operate.

8. User Content

If you send us reviews, feedback, or messages, you give Decant Lab permission to use them for customer support or promotional purposes. We will not misuse or misrepresent your content.

9. Privacy

Your personal data is handled according to our Privacy Policy, which explains how we collect and protect your information.

10. Limitation of Liability

Decant Lab is not responsible for:

  • Indirect or accidental damages

  • Delays caused by couriers or service providers

  • Issues caused by misuse of products

Our total liability, if any, will never exceed the amount paid for the order.

11. Termination

We may suspend or terminate your access to the website if you violate these Terms or misuse our services.

12. Governing Law

These Terms are governed by the laws of India.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and continued use of the site means you accept the updated terms.

14. Contact Information 

Questions about the Terms of Service should be sent to us at johnson.dec@gmail.com. 
Our contact information is posted below:
Decant Store, Samsi, Malda 732139